Online Payment Platform Manager Needed in Netherland - 2025
If you are passionate about fintech innovation and thrive on building strong, meaningful relationships with clients, then stepping into the role of Customer Success Manager at Online Payment Platform (OPP) could be the next exciting chapter of your career. OPP is not just another payments provider - we are a fast-scaling fintech powerhouse empowering online marketplaces across Europe and beyond.
Since our humble beginnings in 2016 with just five energetic team members and a handful of nerf guns, we have expanded to a dynamic organization of over 100 professionals across Delft, Berlin and London. Backed by the global strength of Worldline yet maintaining our agile and entrepreneurial spirit, OPP is the ideal place for ambitious professionals ready to make a real impact.
Joining our team means placing yourself right in the center of one of the fastest-growing niches within fintech. As marketplaces evolve, the need for secure, seamless and flexible payment solutions becomes more critical than ever - and that's where we shine. We’re not just about transactions; we build financial ecosystems that allow marketplaces to manage funds, payouts and user trust effortlessly. In your role as a Customer Success Manager, you will bridge the gap between groundbreaking technology and marketplace partners, ensuring they maximize the potential of what OPP can offer. Your work will directly fuel our partners’ growth while carving out a bold future for OPP.
We believe that strong relationships and outstanding support are at the heart of customer success. That’s why this role is much more than just maintaining accounts - it’s about guiding marketplaces toward new possibilities, educating them on best practices, sharing industry insights and driving continuous optimization.
You'll work closely with top-tier clients like Marktplaats, Kleinanzeigen, Nature.house and Micazu, helping them innovate and elevate user experiences across millions of transactions. Every interaction you have will position you not just as a service provider, but as a trusted strategic partner.
At OPP, we don’t believe in standing still. Growth is part of our DNA - and we want people who are eager to grow with us. Whether it’s expanding your professional skill set, taking ownership of major initiatives or helping to shape the future of marketplace payments, this role offers vast opportunities for career advancement. With a culture rooted in innovation, autonomy and collaboration, you will have the freedom to propose new ideas, drive initiatives and truly leave your mark on an industry that is rapidly evolving.
If you’re looking for a workplace where your expertise will be valued, your ambitions supported and your contributions celebrated, then OPP is calling your name. We are ready to invest in your success with competitive compensation, career development opportunities, flexible working conditions and all the tools you need to excel.
Join us as we continue to transform the marketplace economy - and let’s build something extraordinary together.
Dienstverband
Fulltime
Locatie
2628 Delft
Volledige vacaturetekst
3 Strong Reasons to Become Part of Our Team as a Customer Success Manager
When you step into the role of Customer Success Manager at OPP, you're not just getting a job - you’re positioning yourself at the forefront of innovation in the fintech industry. Here are three compelling reasons why joining us could be the career move you’ve been searching for:
Secure your future in a thriving fintech niche and unlock massive marketplace opportunities.
The fintech sector is booming and niche areas like marketplace payment solutions are even more resilient and profitable. OPP offers a unique position within this ecosystem, giving you the chance to work in a financially stable environment where innovation is welcomed and rewarded.Take the lead in growing our footprint by nurturing and expanding partnerships with the world's leading online marketplaces.
Your role will involve owning relationships with some of the biggest players in the online marketplace world. Through your efforts, you will have a direct impact on our growth trajectory, taking partnerships to new heights.Engage in the full journey of building the next wave of platform-first financial technology solutions.
At OPP, innovation is a constant. As a Customer Success Manager, you’ll be deeply involved in shaping future products and services, contributing ideas and helping implement platform-focused solutions that will redefine marketplace transactions for years to come.
Who We Are – A Little About OPP
Online Payment Platform (OPP) is more than just a payment processor. We are one of Europe’s most rapidly expanding fintech companies. Back in 2016, we started as a close-knit team of five spirited individuals equipped with a handful of nerf guns and a grand vision. Fast forward to today, we’ve grown to an energetic team of 100 employees spread across offices in Delft, Berlin and London.
We are fully backed by Worldline, a global payments giant, yet we operate with the independence, speed and entrepreneurial spirit of a startup. And we have no intention of slowing down. Our mission is to empower marketplaces across the globe with cutting-edge payment solutions. As we continue scaling up, we are on the hunt for a Customer Success Manager who shares our ambition and energy.
Your Mission – Be the Key Link Between Marketplaces and Our Technology
If you have ever made peer-to-peer payments through popular platforms like Marktplaats, Kleinanzeigen or ANWB Camping or booked a charming vacation home via Nature.house or Micazu, you’ve already experienced the power of OPP’s technology. Our platform quietly works behind the scenes to ensure payments are seamless, secure and efficient.
But our role doesn’t stop at handling transactions. We empower marketplaces to accept, hold and disburse funds on behalf of their users, ensuring that the entire financial ecosystem functions smoothly. To achieve this, we rely on close collaboration among our internal teams - product development, compliance, legal, tech and customer success.
As our Customer Success Manager, your role will be crucial. You will own the post-sales relationship with our marketplace and platform clients, guiding them in maximizing the value of OPP’s solutions and driving the growth of their business - and ours.
Your core mission includes:
Promoting Platform Use Cases and Client Expansion:
Encourage our clients to adopt new features and services, demonstrating how they can leverage OPP to enhance their marketplace operations and revenue streams.Client Education:
Provide proactive education to our clients about the advantages of our solutions, marketplace financial operations, regulatory requirements and the ever-evolving fintech landscape.Usage and Optimization Guidance:
Deliver actionable insights and recommendations on how clients can fully optimize their usage of OPP services, unlocking maximum value for their platforms.Conducting Strategic Quarterly Business Reviews:
Meet with key stakeholders regularly to evaluate account health, share achievements, discuss areas for improvement and align future objectives.Client Feedback Collection:
Actively listen to the needs, wishes and challenges of our clients and channel these insights back to our internal teams to fuel continuous innovation and ensure our solutions remain industry-leading.
What You Bring to the Table – Your Experience and Skills
Success in this role will depend largely on your background, skills and your ability to connect with people at all levels of an organization. Here’s what we’re looking for:
Solid Professional Background:
You have at least five years of hands-on experience in customer success, key account management or a similar client-facing role where you’ve demonstrated your ability to retain and grow high-value partnerships.C-Level Engagement Mastery:
You are exceptionally skilled at building trusted relationships with C-level executives, securing buy-in, navigating complex stakeholder environments and influencing decision-making at the highest levels.Industry Knowledge Bonus:
A background in fintech and/or online marketplaces would be a major advantage. Even better if you’ve worked with platforms linked to the Adevinta Group (like Marktplaats, Kleinanzeigen, etc.).Exceptional Communication and Presentation Abilities:
You excel at presenting complex information clearly, whether it’s one-on-one with an executive or in a larger stakeholder meeting. Your presentation style is polished yet approachable, ensuring you build rapport effortlessly.Bilingual Fluency:
You must have excellent verbal and written communication skills in both Dutch and English, enabling you to serve a diverse client base effectively.
What We Offer – How We Invest in You
At OPP, we recognize that technology is only as good as the people behind it. That’s why we invest heavily in creating an environment where you can thrive, grow and do your best work. Here’s what you can expect as part of our team:
Attractive Compensation:
We offer a strong salary package, inclusive of a 13th-month bonus to celebrate your contributions.Performance-Driven Bonuses:
Your hard work pays off - literally. We reward exceptional performance with attractive bonuses.Travel Support:
An NS Business Travel Card ensures your commute (or travel to clients) is seamless and stress-free.Flexibility Where It Matters:
Enjoy a hybrid work setup that offers the best of both worlds - collaborative office days and focused remote days. You’ll also benefit from flexible working hours tailored to your lifestyle.Time to Recharge:
You’ll receive 24 days of paid vacation and an additional 2 diversity days to reflect on what’s important to you.Long-Term Commitment:
We start with a 12-month contract, with the strong intention to extend. We’re serious about building a future together.Tools for Success:
A MacBook, company phone, pension contributions and any necessary home office equipment will be provided to set you up for maximum productivity.Visa Sponsorship:
If you’re the right candidate and need it, we’ll handle your VISA sponsorship, making your move to the Netherlands a breeze.
The Recruitment Journey – From Introduction to Integration
Our hiring process is designed to be clear, transparent and efficient. Once you send in your credentials, we’ll arrange a conversation to get to know you better - your experience, your motivations and your ambitions.
If there’s a good fit, we’ll invite you to meet the team, learn more about our solutions and culture and share insights about the exciting journey that lies ahead. Finally, if all goes well, we’ll move forward to contract discussions - and before you know it, you’ll be helping us power the world’s marketplaces.
Ready to Take the Leap and Supercharge Your Career?
We’d love to hear from you! Submit your application today and take the first step toward an exciting, fulfilling role at OPP. If you have questions or need more information before applying, don’t hesitate to reach out:
Email: Gijs Cooijmans at [email protected]
Phone: +31 6 31 32 88 65
A Personal Message from Maurice – Your Future Hiring Manager
"Hi, I’m Maurice and I’ll be your manager if you join us. I’m searching for someone who doesn't just manage accounts, but transforms clients into passionate advocates of OPP. If you have proven best practices, strategies for turning users into fans and a heart for creating success stories, I can't wait to meet you."